Refund & Returns Policy
Overview
At Shelf of Vid, we take pride in offering premium wines, bourbons, spirits, and craft beverages. Your satisfaction is our priority, and we strive to ensure that every purchase meets your expectations.
If you are not completely satisfied with your order, we offer a 30-day return policy. However, due to the nature of our products, certain restrictions apply. Please review the details below before initiating a return.
Returns & Eligibility
Our refund and return policy lasts 30 days from the date of purchase. If 30 days have passed since your order, we cannot offer a refund or exchange.
To be eligible for a return:
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The product must be unopened, unused, and in its original condition.
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The packaging and labels must be intact.
Non-Returnable Items:
Due to legal and health regulations, we cannot accept returns on:
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Opened or partially consumed alcoholic beverages
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Personalized or customized bottles
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Items purchased on sale or as part of a promotion
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Gift cards and digital products
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Damaged items that are not due to our error
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at help@shelfofvid.com with:
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Your order number
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Clear photos of the damaged or incorrect item
We will review your request and offer a replacement or refund if eligible.
Refund Process
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. If approved, a refund will be processed and issued to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account.
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Contact your credit card company (processing time may vary).
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Contact your bank for further verification.
If you’ve completed these steps and still haven’t received your refund, please contact us at help@shelfofvid.com.
Exchanges
We only replace items if they arrive damaged or defective. If you need an exchange, please email help@shelfofvid.com with details of the issue.
Gift Returns
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If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the return value.
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If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns
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Customers are responsible for return shipping costs, which are non-refundable.
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If you receive a refund, the cost of return shipping will be deducted from your total.
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For high-value returns, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
For any questions about our refunds and returns policy, feel free to contact us at help@shelfofvid.com.